Home Instead Wimbledon and Kingston have received three CQC outstanding ratings in a row.
The Care Quality Commission (CQC) highlighted in its report how well-led the company is, and how supported staff were to deliver exceptional care to vulnerable people, even among the challenges of the pandemic.
The CQC also praised Home Instead Wimbledon and Kingston’s initiatives that keep clients engaged, healthy, and connected to others.
Initiatives such as virtual ‘love to move’ sessions that keep people active, memory cafes, supper clubs and singing sessions were all highlighted as having positive outcomes for clients.
A loved one of a client told the CQC: “I think they have built a level of trust that they care for someone and feel that my dad has that care and they are not just going through the motions.”
Clare Jeffries, owner of Home Instead Wimbledon and Kingston, said: “It’s an absolute honour to achieve landmark success as a home care provider and get CQC outstanding for the third time.
“Our team of caregivers have certainly been put through their paces amidst the pandemic, but their dedication and hard work has meant that they have done a fantastic job keeping elderly and vulnerable people in the area safe. I want to thank each one of them for contributing to our wonderful achievement.”
Home Instead provides tailored support, typically comprising of companionship, meal preparation, light housekeeping, personal care, medication reminders, shopping and errands for older people.
For more information on the services provided visit here.